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EasySend values your privacy. This privacy policy (“Policy”) describes how we, EasySend Ltd. (together, “EasySend”, “we”, “us”, “our”) handle Personal Data we receive or collect in relation to access and use of our website, www.easysend.io (“Site”), customer support portal, easysend.force.com (“Support Site”), and our digital customer engagement and management platform (“Platform”), and other products and services we offer, and from our business contacts (such as representatives of customers and suppliers) and other third parties who provide us with Personal Data.
“Personal Data” as used in this Policy means information relating to an identified or identifiable natural person.
We may change this Policy from time to time in order to keep you apprised of our data collection and use practices. We encourage you to regularly visit and review this Policy to stay informed of such practices.
1. What information we collect and how we use it
A. Information you Provide
1.1 Platform Account
1.2 Support Requests
1.3 Newsletter or Marketing Sign Up
1.4 Requesting a Demonstration
1.5 Business Contact Information
1.6 Applying for a Position
1.7 Contacting Us
B. Information we Automatically Collect
1.8 Cookies
1.9 Usage Data and Analytics Services
1.10 Meta, Inc
1.11 Twitter, Inc
1.12 LinkedIn Corporation
1.13 Hotjar Ltd
C. Information We Receive from Third Parties
2. How (and with whom) we Share your Personal Data
2.1 Webflow
2.2 SalesForce
2.3 Hubspot
2.4 Zapier
2.5 Cloudflare
2.6 Comeet
2.7 Dropbox
2.8 Google
2.9 SalesLoft
2.10 Weglot
2.11 Law Enforcement or Other Government Entities
2.12 With your Consent
2.13 Disputes
2.14 Mergers and Acquisitions
2.15 Affiliates
3. Your GDPR Rights
4. Transfers of Personal Data to other Countries outside the EU or EEA
5. Your California Privacy Rights
6. California Do Not Track Notice
7. Personal Data of Children
8. EasySend as a Processor
9. Our Contact Information
This section describes the ways in which we collect and receive information from outside our company and affiliates. It includes information on what Personal Data is collected, the purpose for which it is collected, the legal basis for the processing of the data, to whom it is transferred, and the period for which it is retained. This description may be supplemented by additional information in other parts of this Policy. For example, you may find for more information on third-parties to whom your information may be transferred, such as SalesForce, in Section 2 below.
In order to use the Platform or the Site and manage the digital process and eforms you create, and to access and use our Support Site you will be required to create an account (“Account”). You must provide your full name and, if applicable, the name of the company or organization you work for or represent, your e-mail address and phone number. We use this information to verify your identity, display or contact you with information relevant to you and your Account, and may use it to prevent fraud or illegal behavior. As part of the Account creation process you may also be given the opportunity to provide us with additional information. The legal basis for our collection and use of such information is the performance of our contract with you. Such information is transferred by Zapier to and stored with SalesForce, as further described in Section 2 below. We maintain Personal Data provided in connection with your Account until your Account is terminated and for a period of seven (7) years after your Account is terminated.
If you contact us by email or phone to request support in connection with your use of the Platform or your Account, or if we contact you in connection with a support request, you will be asked for your full name, email address and a phone number. We use this information to verify your identity, identify the product or service which you have purchased, process your request and contact you regarding your request (or to answer your question). We may also store the details of the request in order to present this information to you as part of your account history, in order to display and contact you with information that is relevant to you in the future, and to assist you with further requests for support. We will also use the details of your request (including information about you) for our own review of our customer support and communication practices. The legal basis for our collection and use of information is the performance of our contract with you and our legitimate interest. Such information is transferred to and stored with SalesForce, a third-party customer resource manage service. We maintain Personal Data provided in connection with support requests until your Account is terminated and for a period of seven (7) years after termination.
If you sign up to receive promotions, newsletters or other commercial or marketing communications from us on our Site, a landing page you may arrive at after clicking on an advertisement, or in a form we otherwise make available, you will be required to provide your email address so that we may send you such communications. The legal basis for our collection and use of information is your consent. Your email-address is transferred to and stored with SalesForce, a customer resource management service. You may request that we stop sending you such communications at any time, including by using the “unsubscribe” link at the bottom of e-mails we send. We retain the Personal Data you provide in connection with such communications for a period of seven (7) years after unsubscribing.
If you sign up to schedule or “Request a Demo” on our Site, a landing page you may arrive at after clicking on an advertisement, or in a form we otherwise make available, you will be asked to provide your name, email address, phone number, and additional information on your interest in EasySend and the problems you would like to solve. We will use such information to contact you regarding our products and services, schedule a demonstration and provide you with information relevant to you. The legal basis for our collection and use of information is your consent. Such information is transferred to and stored with SalesForce, a customer resource management service. We retain the Personal Data you provide in connection with such requests for a period of seven (7) years after unless you or the entity your represent becomes a customer of ours. In such case, such information will be linked with your Platform and Support Site account and we will use it to provide you with the Platform and support, and will be used as described in Section 1.4 (Business Contact Information) below.
If you have provided us with your business card (including electronically), have sent us an e-mail which lists your contact information (for example as part of your e-mail signature), or have otherwise provided us with your business contact information, such as in a meeting or at an event hosted or attended by us, or if you have entered into an agreement with us to receive or provide products or services, we save your name, email address, company, position, phone number, address (“business contact information”) and use it to contact you in connection with our business or potential business relationship.
If you are or represent a customer, or purchase a subscription to our Platform, this information is linked with your Platform and Support Site account. We will use this information to set up your Platform account credentials (for the Platform “builder” and our Support Site), to contact you in connection with your Account, provide you with the Platform and support, display information relevant to you, verify your identity, or use it to prevent fraud or illegal behavior.
Where we have a contract with you (whether represent a customer or supplier of ours), the legal basis for our collection and use of such information is the performance of our obligations and exercising our rights under our contract with you. Otherwise, the legal basis for our collection and use of your business contact information is our legitimate interest.
Business contact information of representatives of our customers and potential customers is transferred to and stored with SalesForce, a customer resource management service. Business contact information of representatives of our suppliers or potential suppliers is stored on Dropbox, a file storage service provided by the Dropbox International Unlimited Company (“Dropbox”) and Google Drive, a file storage service provided by Google LLC. (“Google”). We retain business contact information for a period of seven (7) years after the termination of any agreement we may have with you, in order to exercise any legal rights we may have in connection with the agreement or our relationship, or, if no such agreement was executed, for a period of seven (7) years from the time the information is received.
When you apply for a position or otherwise make an inquiry regarding employment with us, including by filling out and submitting a “join our team” or similar form on our Site, sending us an email, or through a third party recruiting or human resources provider we engaged with such as Comeet Technology, Inc., we will (but are not obligated to) use the information you provide to contact you regarding your application or inquiry, to evaluate your experience, skills and suitability for a position, and to verify your identity and other information you provide, contact previous employers, and conduct background checks (to the extent legally permissible). The legal basis for our receipt and use of such information is our legitimate interest and your consent.
We may also share this information with affiliates which may have an opening for employment or with our third party recruiting or human resources providers who advise us and assist us in evaluating applicants and processing applications. We will save your name, phone number, address, email address, phone number, URL of your LinkedIn or other profile page you provide, information about the position for which you applied or inquired, your CV/resume and other documents or information you provide for a period of five (5) years from the date you provide such information or, if later, the date we complete our review of your suitability for a position.
If you submit the “Contact us” form on the Site, we ask you to provide us with your full name, phone number, email address, and information regarding the nature of your inquiry. We will use the information you provide in order to respond to your request or inquiry. If your request is for support, we will use the information as described in Section 1.2 above. The legal basis for our receipt and use of such information is your consent. Such information is transferred to and stored with SalesForce, a customer resource management service. We retain such information for a period of seven (7) years, in order to respond to related requests you may make in the near future. If, after contacting us, you or the entity you represent, subsequently purchase a product or service, this information will be treated as “business contact information” as described above.
We collect and analyze information about how you use and access our Site and the Platform using Google Analytics (including Google Tag Manager, Advertising Reporting Features, Demographics and Interests reports, Google Ad Manager, Google Optimize and Google Optimize 360), provided by Google. Google Analytics collects information such as when and how often users visit our Site and Platform, what pages or parts of the Site and Platform they visit and access and what other websites or applications they used prior to accessing our Site and Platform. Google Analytics collects such information using technologies like cookies and other tracking technologies. We use the information we receive from Google Analytics to maintain and improve our Site and Platform. We do not combine the information collected through the use of Google Analytics with other Personal Data we maintain, however Google combines this information with other information it collects about you if you have consented to “Ads Personalization” as part of “Google Signals”. Google’s ability to use and share information collected by Google Analytics about your visits to our services is governed by the Google Analytics Terms of Service, available at http://www.google.com/analytics/terms/us.html/, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/. We retain Personal Data collected through Google Analytics for a period of 26 months. The legal basis for our collection of such data is our legitimate interest.
Meta, Inc. provides us with analytics tools known as the Facebook Pixel, which collects information about your use of our Site. Meta also receives this information. You can find out more about how Meta uses Personal data at https://www.facebook.com/privacy/explanation
Twitter, Inc. provides us with tracking activity tool known as Twitter Ads, which collects information about your use of our Site. You can find out more about how Twitter monitor and collects data at https://twitter.com/en/privacy.
LinkedIn Corporation 2021, provides us with tracking activity tool known as LinkedIn Website Retargeting, which shows how ads led to valuable actions on the Site, including content downloads, sign-ups and purchases of users who viewed the ads or clicked it. LinkedIn collects demographic data, job titles, companies, industries. You can find out more about how LinkedIn monitor and collects data at https://www.linkedin.com/legal/privacy-policy?src=or-search&veh=www.google.com%7Cor-search.
You may be able to opt-out from having Hotjar collect your information when visiting a Hotjar Enabled Site at any time by visiting Hotjar’s Opt-out page and clicking ‘Disable Hotjar’ or enabling Do Not Track (DNT) in your browser. For more information of opting-out of data collection by Hotjar, please visit https://www.hotjar.com/legal/compliance/opt-out/.
1.14 We may receive information about you from third parties such as lead generation services providers and social media platforms to improve our ability to provide you with customized offers, services and business opportunities. This may include Personal Data such as phone number, email address, position and location. The Personal Data is provided by LeadIQ, a lead generation services provided by LeadIQ Inc. (“LeadIQ”) and transferred and stored with SalesForce and SalesLoft, a sales engagement platform provided by SalesLoft, Inc. (“SalesLoft”). We use the Influ2 platform provided by SalesForce. Through the platform we may receive your email address. We retain such information for a period of seven (7) years from the time the information is received. The legal basis for our receipt and use of such information is our legitimate interest and your consent.
1.15 We also receive information about you from third parties when you create the Account or contacting us to improve our ability to provide you with customized offers, services and business opportunities. This may include Personal Data such as phone number, email address, job title, the name of the company or organization you work for or represent and the industry. The Personal Data is provided by ZoomInfo Technologies LLC (“ZoomInfo”) and transferred and stored with SalesForce. We retain such information for a period of seven (7) years from the time the information is received. The legal basis for our receipt and use of such information is our legitimate interest and your consent.
In addition to any methods or third parties with whom we may share your Personal Data described above, we share Personal Data in the following manner:
2.1 Webflow. We use a third-party websites builder and hosting services provider known as “Webflow” provided by Webflow, Inc to build and host our Site. We manage and control the information through our account with Webflow. Our relationship with Webflow is governed by a written agreement which includes a data processing obligation on the part of Webflow in respect to how they handle Personal Data we provide to them.
2.2 SalesForce. We use a third-party customer relationship management service known as “SalesForce” to manage our relationships with, customers’ and potential customers, including customer Accounts, communications (such as newsletters and marketing communications), and support requests. Other than Personal Data of our Suppliers, Personal Data you provide is transferred to SFDC Ireland Limited (“SalesForce”), Influ2 and Form Handler services. We manage and control the information through our account with SalesForce. Our relationship with SalesForce is governed by a written agreement which includes a data processing obligation on the part of SalesForce in respect to how they handle Personal Data we provide to them.
2.3 HubSpot.We use a third-party automation tools provider known as HubSpot. is an inbound marketing and sales platform that helps companies to attract visitors, convert leads and close customers. It does this by bringing together a variety of functionalities and allowing marketing and sales departments to manage all their activities in one place.
2.4 Zapier. We use a third-party automation tools provider known as “Zapier” to transfer information collected when you create the Account to SalesForce. We manage and control the information through our account with Zapier. Our relationship with Zapier is governed by a written agreement which includes a data processing obligation on the part of Zapier in respect to how they handle Personal Data we provide to them.
2.5 Cloudflare. We use a third-party cloud and hosting platform service provider known as “Cloudflare” to transfer information collected by us pursuant to this Policy to SalesForce. We manage and control the information through our account with Cloudflare. Our relationship with Cloudflare is governed by a written agreement which includes a data processing obligation on the part of Cloudflare in respect to how they handle Personal Data we provide to them.
2.6 Comeet. We use this-party develop and operate recruiting and applicant tracking platform services to manage our relationship with potential candidates. The Personal Data you provide in connection with section 1.5 above (Applying for a Position) is transferred to Comeet Technology, Inc., (“Comeet”), a provider of the Comeet platform. We manage and control the information through our account with Comeet’s platform. Our relationship with Comeet is governed by a written agreement which includes a data processing obligation on the part of Comeet in respect to how they handle Personal Data we provide to them.
2.7 Dropbox. We use a third-party file storage service known as “Dropbox” to manage our relationships with our suppliers or potential suppliers. The Personal Data you provide in connection with section 1.4 above (Business Contact Information) is transferred and stored with Dropbox. We manage and control the information through our account with Dropbox. Our relationship with Dropbox is governed by a written agreement which includes a data processing obligation on the part of Dropbox in respect to how they handle Personal Data we provide to them.
2.8 Google Drive. We use a third-party file storage service known as “Google Drive” to manage our relationships with our suppliers or potential suppliers. The Personal Data you provide in connection with section 1.4 above (Business Contact Information) is transferred and stored with Google. We manage and control the information through our account with Google. Our relationship with Google is governed by a written agreement which includes a data processing obligation on the part of Google in respect to how they handle Personal Data we provide to them.
2.9 SalesLoft. We use a third-party sales engagement service known as “SalesLoft” to manage our relationships with our potential customers communications (such as marketing communications). The Personal Data provided by LeadIQ in connection with section 1.8 above (Information We Receive from Third Parties) is transferred and stored with SalesLoft. We manage and control the information through our account with SalesLoft. Our relationship with SalesLoft is governed by a written agreement which includes a data processing obligation on the part of SalesLoft in respect to how they handle Personal Data we provide to them.
2.10 Weglot. We use third-part translation services provided by Weglot SAS to translate the Site into different languages. We manage and control the information through our account with Weglot. Our relationship with Weglot is governed by a written agreement which includes a data processing obligation on the part of Weglot in respect to how they handle Personal Data we provide to them.
2.11 Law Enforcement or Other Government Entities. Where required by law or government or court order, we will disclose Personal Data relating to you, but only to the extent we are required to do so by law.
2.12 With your Consent. In the event that you have requested or have consented to the transfer of Personal Data relating to you (such as by checking a box to signify your agreement) we will transfer Personal Data to the relevant third party.
2.13 Disputes. In case of any dispute with or concerning you, we may disclose Personal Data relating to you with our legal counsel, professional advisors and service providers, the relevant court or other tribunal and other third parties as needed in order to resolve the dispute, defend ourselves against any claims, or enforce our rights.
2.14 Mergers and Acquisitions. In the event that we, or a part of our business, are sold to a third party, or if we are merged with another entity, or in the event of bankruptcy or a similar event, we will transfer information about the relevant portions of our business as well as relevant customers and users, to the purchaser or the entity with which we are merged.
2.15 Affiliates. We share Personal Data with our affiliates, such as our U.S. affiliate, EasySend, Inc., who assist us in processing Personal Data and providing our Services.
Subject to certain exceptions and exclusions, the following rights apply to individuals who are located in an EU member state or otherwise protected by the EU General Data Protection Regulation (“GDPR”), as further described below. If you are such a person, then:
You can exercise your rights that apply to us by contacting us by email at privacy@easysend.io.
We may be permitted by law (including the GDPR and local national laws) to refuse or limit the extent to which we comply with your request. We may also require additional information in order to comply with your request, including information needed to locate the information requested or to verify your identity or the legality of your request. To the extent permitted by applicable law, we may charge an appropriate fee to comply with your request.
Furthermore, the above rights apply in respect of Personal Data we have collected and maintain about such individuals on our own behalf (i.e., as the “controller”), for information about how you may exercise such rights (and whether they may be exercised) when we process and maintain such information on behalf of a third party (i.e., as a “processor”), please see Section 10 (EasySend as Processor) below.
We transfer Personal Data we receive in or from the European Union (and other locations) to the following countries outside the EU and European Economic Area:
If you are a California resident you have the right under California law to make certain requests in connection with our use of Personal Data relating to you, as described below. To make such a request, please contact us. Please note that certain exceptions may apply.
5.1 Disclosure of Direct Marketing Practices. Under California Civil Code Section 1798.83, one time per year you may request the following information regarding our disclosure of your Personal Data to third parties for their direct marketing purposes: a list of the categories of the personal information disclosed to such parties during the preceding calendar year, the names and addresses of such third parties, and if the nature of the parties’ businesses is not clear from their names, examples of the products or services marketed by such third parties.
5.2 Removal of Public Information. If you are under the age of 18 and have an Account, under California Business and Professions Code Section 22581, you may request the removal of content or information you have publicly posted that is identified with you or your Account. Please be aware that certain exceptions may apply and we may not be able to completely remove all such information.
We do not track individuals’ online activities over time and across third-party websites or online services (though we do receive information about the webpage you visited prior to accessing our websites, products and services such as our Site, the Platform, Support Site, and advertisement landing pages). We do not permit third-parties to track individuals’ online activities on our Site and Platform, unless it is part of a service provided to us (.e.g., SalesForce, Google Analytics). We do not respond to Web browser “do not track” signals or similar mechanisms.
Our Services are not intended for, and we do not knowingly collect Personal Data from persons under the age of eighteen (18). If you believe that a person under the age of eighteen (18) has provided us with Personal Data, or if we have received the Personal Data of such person, please contact us at privacy@easysend.io.
This Policy applies to our collection, receipt and handling of Personal Data on our own behalf and for our own purposes, in the capacity of what is often described as a “controller” or “data controller” (“Controller”). It does not apply to our receipt of Personal Data from, and the processing of such information on behalf of, a third party, such as when we provide them with a service, we do so as what is often described as a “processor” (“Processor”).
When we process Personal Data as a processor we generally do not have the authority to fulfill requests or provide notices in relation to such Personal Data. Such actions and obligations are generally within the authority of the third party on whose behalf we process the data, who is the Controller. Our handling of such information is governed by our contract with that Controller. This is the case, for example, where you submit Personal Data on the website, mobile application or other digital platform of our customers. If you would like to make a request or receive information regarding your Personal Data in such a case, you must contact our customer or the applicable Controller which collected the Personal Data. We encourage you to read the specific privacy policy or other notices provided on the relevant website, app or service of the entity that collected the Personal Data.
For inquiries regarding this Policy, you may contact us as follows:
EasySend Ltd.
18 Yosef Karo Street
Tel Aviv, Israel