Resources

Discover top trends in Customer Communication Management (CCM) for 2025, from AI-driven personalization to omnichannel experiences, ensuring seamless customer engagement

Let’s explore the future trends in customer engagement, highlighting the shift towards dynamic interactions and how businesses can navigate these changes to enhance their customer relationships

Build customer trust with personalized, secure, and responsive digital interactions. Discover how EasySend enhances customer relationships in the digital age.

Streamline life insurance applications with seamless digital solutions. Enhance data intake, reduce processing time, and boost customer satisfaction with EasySend.

The freight and logistics industry faces numerous challenges when it comes to managing bills of lading (BOLs). Here is how dynamic digital interaction platform can help.

Explore how adopting dynamic interactions, particularly through platforms like EasySend, can revolutionize patient experience and operational efficiency in fertility clinics.

New driver onboarding doesn’t have to be painful. By integrating EasySend into your fleet management software, you can turn a cumbersome and error-prone task into a streamlined, efficient, and error-free process.

The insurance sector is evolving from static to dynamic interactions, enhancing data collection through technologies like customer interaction engines.

Discover how customer interaction engines are revolutionizing banking by streamlining loan processes and enhancing user experience.

Despite significant optimization in the back-office, handling customer interactions in insurance through multiple disparate point solutions, often leads to inefficiencies and a fragmented customer experience.

Insurers increasingly adopt low-code platforms to meet customer demands for faster, personalized services, enhancing operational efficiency.

The complexity of omni-channel management in financial services requires robust solutions that can seamlessly integrate disparate channels into a unified system. Enter customer interaction engines.

As insurers strive to offer seamless, personalized experiences, APIs (Application Programming Interfaces) are becoming essential tools in enhancing the customer interaction layer.

This blog post explores the channel fragmentation issue in the insurance industry and outlines strategic solutions to create a unified customer journey.

As the digital landscape evolves, insurers are increasingly turning to dynamic customer interaction engines to drive engagement and facilitate real-time, responsive interactions.

In the evolving landscape of insurance, meeting the varied and dynamic needs of customers has become crucial. Here is how dynamic customer interaction layer solves that challenge.

Up to 40% of an underwriter's time can be consumed by non-core activities. See how customer interaction platforms are changing that equation.

The absence of purpose-built tools for managing customer interactions in the insurance sector represents a critical barrier to digital adoption.

This blog post explores the importance of unified customer interactions in the insurance sector, detailing the benefits and the key strategies for implementing such a framework.

The interest in instant payouts is strong enough that many consumers are willing to pay a premium for this convenience, indicating a significant shift in how insurance services are valued by customers​.

Document collection often resembles a frustrating game of hide-and-seek. Clients scramble to submit paperwork, while businesses struggle to manage the influx efficiently. But what if there was a smoother way to navigate this maze?

The absence of a unified customer interaction system creates a fragmented customer experience, leaving insurers struggling to provide coherent and efficient service.

In the insurance industry, customer service and interaction are as vital as the products offered. Insurers are increasingly recognizing that the traditional approach to customer interactions—often characterized by fragmented, siloed systems that operate independently—needs a significant overhaul.

The customer interaction layer is fundamental to managing and enhancing multi-touch customer journeys. By providing a seamless, consistent, and personalized experience across all channels, this layer not only meets but often exceeds customer expectations

The next phase of claims transformation isn't just about digitization but is fundamentally reshaping the interactions between insurers, policyholders, and service providers.

Unified customer interactions do more than just streamline processes—they open the door to hyper-personalization in insurance offerings

Explore how banks use digital innovations to enhance ESG strategies, ensuring sustainable and ethical banking practices globally.

Explore how the insurance sector faces a widening digital divide & the innovative no-code tools that are narrowing this gap, ensuring insurance accessibility.